1. Overview
Our services are custom, digital work created specifically for you, so refunds depend on how far the work has progressed. This policy explains what to expect and forms part of our Terms of Service.
2. Cancelling an Order
- Before work starts — cancel in writing within 48 hours of payment, or at any time before we begin work, and you receive a full refund.
- After work has started — the deposit covers planning, scripting and production time already committed, so it is non-refundable. We will stop work and you owe nothing further unless the proposal says otherwise.
- Once a draft or preview has been delivered — fees for the stage completed remain payable, and cancelling does not entitle you to a refund of them.
To cancel, email hello@goelsolutions.com with your name and order details.
3. When You Are Eligible for a Refund
We will refund the fees paid for the affected deliverables if:
- We cannot deliver the agreed scope, or miss the agreed turnaround by more than 10 business days for reasons within our control.
- You were charged more than once for the same order, or charged an incorrect amount.
- The delivered work materially differs from the agreed brief and we are unable to correct it within the included revision rounds.
4. What Is Not Refundable
- Final deliverables you have approved or accepted.
- Dissatisfaction with style or taste after the included revision rounds were offered and used.
- Delays or changes caused by late feedback, missing materials or changes to the brief.
- Third-party costs already incurred on your behalf, such as stock licences, domains and paid tools.
- Business outcomes such as sales, traffic or ad performance.
5. Revisions Instead of Refunds
If something is not right, tell us first. Each package includes revision rounds so we can fix issues, and most concerns are resolved this way. Please raise them within 7 days of delivery.
6. How Refunds Are Processed
Approved refunds are issued to the original payment method. Please allow 5–7 business days after approval for the amount to appear, as timing depends on your bank or card issuer. Bank-transfer payments are refunded to the account they came from. Payment-gateway fees charged by third parties may be deducted from the refund where the gateway does not return them.
7. Delivery
All our services are digital. Videos and files are delivered online, by download link or shared folder, and websites are delivered by deployment to the hosting you specify. Nothing is shipped physically. Delivery timelines follow the package or proposal you purchased and start once we have your deposit and the materials we need.
8. Contact
For cancellations, refund requests or questions, email hello@goelsolutions.com or call +91 9597878445. We reply within one business day.