1. Who We Are
Goel Solutions ("we", "us", or "our") is a website development and AI automation agency. Our website is goelsolutions.com and you can reach us at hello@goelsolutions.com.
2. Information We Collect
We collect information you provide directly to us, including:
- Contact form submissions — your name, email address, company name, and message.
- Chat interactions — messages you send via our AI chatbot widget.
- Booking data — if you book a call via Calendly, Calendly processes your information under their own privacy policy.
We do not collect payment information. We do not use tracking cookies or analytics beyond what Vercel (our hosting provider) collects by default (anonymised request logs).
3. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide customer support.
- Send you project proposals, quotes, and follow-up communications related to your request.
- Improve our website and services.
We do not sell, rent, or share your personal data with third parties for marketing purposes.
4. Third-Party Services
We use the following third-party services that may process your data:
- Resend — to deliver contact form notification emails to our team.
- Anthropic Claude API — to power our AI chatbot. Messages are sent to Anthropic's API for processing.
- Calendly — to manage discovery call bookings. Subject to Calendly's own privacy policy.
- Vercel — our hosting provider, which may log anonymised request data.
5. Data Retention
We retain contact form submissions and chat logs only as long as necessary to respond to your enquiry and fulfil any resulting project engagement. You may request deletion of your data at any time by emailing us.
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you.
- Request correction or deletion of your data.
- Object to or restrict our processing of your data.
- Withdraw consent at any time (where processing is based on consent).
To exercise any of these rights, contact us at hello@goelsolutions.com.
7. Security
We take reasonable technical and organisational measures to protect your information. Our site is served over HTTPS and access to any stored data is restricted to authorised personnel only.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will update the "last updated" date at the top of this page when we do. Continued use of our website after any changes constitutes your acceptance of the updated policy.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at hello@goelsolutions.com or via our contact page.